Thank you for booking your training through Pro Safety and Training Pty Ltd ATF Pro Safety and Training Trust (ABN 85 224 226 458), herein referred to as PST . It is critical that you review the terms and conditions prior to commencing booking as a placement of an order constitutes full acceptance of these terms and conditions.
All fees must be paid prior to beginning training unless other prior arrangements have been made with PST and are in writing or in the form of a purchase order from the purchaser, or in the form of our training agreement for company bookings.
For fit testing all invoices will be sent after the testing is completed. Payment terms are 15 days from invoice, or 30 days from end of month if a Purchase Order is issued.
In the event of a cancellation, change or refund please contact PST as soon as possible on 1300 336 003.
For cancellations 7 days or more prior to the course start date, a full refund will be applicable less a $20.00 administration charge.
For a change of course date 7 days or more prior to the course start date, no change fee will apply.
Cancellations requested 2-7 days prior to commencement of the course, a refund of 50% only will apply.
Change of date requested 2-7 days prior to commencement of the course, PST will charge a $100.00 administration fee on top of your original payment.
Change of date on the day prior to course, will incur a $200 change fee.
For disputes these shall be managed through consultation between the 2 parties, and if necessary a third party will be engaged to undertake mediation.
No refunds will apply in the following instances:
– cancellation on the day prior to course
– no show on the day of the course
– late arrival (at the discretion of the trainer on the day)
– withdrawal during the course: or
– failure on the day of training
Any applicable refunds will be processed within a 30 day period, following your request.
All deposits made to retain a seat on a course are non refundable.
By arriving late to a course you affect your own learning as well as other learners in the class. PST trainers reserve the right to refuse entry to anyone who arrives late on a course.
Please allow sufficient travel time to ensure you arrive on-time to your course. If on the day of training you are running more than 20-minutes late PST recommends you call the office on 1300 336 003 or contact your trainer for the day to make other arrangements. Late arrivals of more than 20 minutes may be turned away from the training without a refund.
PST will endeavour to issue certificates on the day of training to successful participants. If you do not provide a USI (Unique Student Identifying number) or a prerequisite such as a White Card on the day you will not receive your certificate on the day of training.
PST highly recommends you ensure you bring all pre-requisites on the day of training as well as your USI to avoid delays in the issue of your certification If you provide your USI or prerequisites at a later date, please allow for a 30-day delay in forwarding your certification.
PST makes a participant handbook available to all learners. This handbook details refunds, code of conducts, terms and conditions, policies and procedures and all other relevant information. Please take time to review this document which can be found here.
PST reserves the right to cancel classes, postpone or reschedule classes due to low enrolments and/or unforeseen circumstances. In these instances PST will provide a full refund or credit.
Pro Safety and Training reserves all rights to course fees, course dates, course content, their trainers or method of presentation at its discretion.
Note: Placement of a confirmed booking constitutes acceptance of these terms and conditions.